Key Responsibilities

Production Support & Operations

• Understand production system and create/update dashboards, alerts, and logs to proactively identify issues
• Provide L2/L3 production support for digital commerce, supply chain and Launch
• Triage incidents, assess business impact, and lead or support incident resolution
• Coordinate with engineering, platform, and vendor teams during incidents and major outages
• Participate in major incident bridges, war rooms, and post‑incident reviews
• Validate fixes, support releases, and conduct production smoke testing
• Maintain runbooks, SOPs, and production support documentation

Automation & Engineering

• Identify manual, repetitive, or error‑prone operational processes suitable for automation
• Design, develop, test, and deploy automation solutions using RPA and scripting tools
• Automate production support activities such as monitoring, reconciliation, reporting, and alerts
• Prior experience using Cursor for automation development.
• Build automations using Java, Python, Node or RPA platforms
• Integrate automations with APIs, databases, files, and enterprise systems
• Support automation UAT, production deployment, and post‑go‑live stability
• Maintain automation documentation, design artifacts, and governance standards
• Enhance and maintain existing automations to improve reliability and scalability

Required Skills & Qualifications

• 3–5 years of experience in production support, automation, or software engineering roles
• Strong understanding of incident management and ITIL processes
• Hands‑on experience with monitoring tools (Splunk, Grafana, SignalFx, etc.)
• Proficiency in at least one automation or scripting language/tool (Python, Java, JavaScript)
• Experience working with APIs, REST/JSON, databases, and file‑based integrations
• Knowledge of cloud platforms (Azure or AWS preferred)
• Familiarity with ITSM tools (e.g., ServiceNow)
• Strong analytical, troubleshooting, and problem‑solving skills
• Excellent communication and stakeholder‑management abilities
• Ability to work in rotational support models
• Be Flexible with the working hours to interact with other onshore teams (North America, Europe, Australia and China)